Frequently Asked Questions
The Basics
What is Candy Experience?
Candy Experience is Canada’s premier monthly candy subscription box. Each month, you will receive a specially selected collection of candy from across Canada and beyond. We’ll include sweet, sour, spicy, and everything in between to give you a unique candy experience. You'll receive a different assortment of delicious, mouth-watering candy directly to your doorstep every month.
How much does the subscription cost?
The Original Box, our most popular, is $34.95, with discounts if you purchase the 3-month ($33.95 a month), or 6-month ($33.25 a month) plans.
Our smaller Personal box monthly subscription is $26.00. We offer discounts if you purchase the 3-month ($25.25 a month), or 6-month ($24.75 a month) plans.
The new “Love of Candy” Box is $49.95, with discounts if you purchase the 3-month ($48.95 a month), or 6-month ($47.95 a month) plans. Shipping and Taxes are extra. All pricing is in Canadian Dollars as we only ship within Canada at this point.
What’s in the box?
Each Original Box, our most popular box, features six hand-packed packages of fresh, delicious, specially selected candy, plus our “throw in” candy. You can expect a selection that includes up to 2.5 pounds of sweet, sour, spicy and fruity candy that will make your mouth water.
Our smaller Personal Box includes four full-size packages of fresh, delicious, specially selected candy, plus our “throw in” candy. You can expect a selection that includes up to 1.5 pounds of sweet, sour, spicy and fruity candy that will make you smile!
The new “Love of Candy” includes nine or more full-sized pouches packages of fresh, delicious, specially selected candy, plus our “throw in” candy. You can expect a selection that includes up to 3.5 pounds of sweet, sour, spicy and fruity candy that your taste buds will thank you for.
Give as Gift
Can I give a box as a gift?
Of course you can! Our candy box makes a great gift for any occasion! Select “GIVE AS GIFT” from the homepage or top navigation on any page and then choose your gift plan. You can purchase a One-Time Box, or a 3-month or 6-month gift plan. All gift plans are non-recurring.
Will I be notified when my gift box ships?
Yes, you will be notified by email when the first www.candyexperience.ca box ships and when any subsequent monthly boxes ship.
Can I include a message inside the box I order as a gift?
Certainly! When you place your order, you will have the opportunity to provide a personalized gift message during the checkout process.
Can I cancel gift box orders?
Month-to-month gift subscriptions can be cancelled at any time; just do so before the 5th of the month. If it is after that, then that month’s box will be shipped. 3-month or 6-month gift subscriptions are prepaid and non-recurring, and are not refundable.
Shipping
Where do you ship to?
Currently, we ship within Canada. We’re working to add other countries in the future.
How much does shipping cost?
We ship Canada-wide via Canada Post Expedited Parcel or other couriers depending on your location, and you pay what we pay. NOTE: At checkout, shipping charges do not appear until you have filled in your shipping information.
When will I get my box?
Monthly subscription boxes ship on the Monday, following the 20th of each month, or the next business day in case of holidays. Delivery times depend on your shipping address. Orders are shipped from Toronto. Your box should arrive in 2-5 business days from shipping, and almost always arrives before the end of each month.
When does Candy Experience ship my box?
Monthly subscription boxes ship on Monday, following the 20th of the month or the next business day in the case of holidays. The cut-off for orders to be delivered the same month is the 20th of that month unless extended Example: If a box is ordered after the 20th of the month, you will receive next months' box shipped the following month. If that month's boxes are available after the 20th, it will say so on the top of the home page.
What shipping method do you use?
We use Canada Post Expedited Parcel or other Canadian couriers to ship your candy box, depending on your location. You will be sent a tracking number via email when your box is shipped. If Canada Post can’t leave the package in a secure location, they will leave a card in your mailbox that you can take to your nearest post office to pick up your package. Another option is to use your office address for delivery.
What happens if I move or change my address?
If you need to change your address., log into your account and update your address information. If you have any problems, send us an email at support@candyexperience.ca. Address changes must be in place before the 15th of the month to be effective for orders shipped later that month.
My box was shipped to the wrong address. What do I do?
Email support@candyexperience.ca to let us know that your box has been shipped to the wrong address. We will contact you and ask for the correct shipping address. If the box was sent to the wrong address through some fault of ours or Canada Post, we will resend it to you at no charge. Otherwise, we charge a $15 reshipping fee.
Billing
When will I be billed?
You’ll be billed for your first box on the day that you sign up and place your order. For subsequent months’ boxes, you will be charged on the 5th of the month for boxes shipping later that month.
How do I update my payment information?
Updating payment information is easy! Click on login. Look for the Payment Methods option and enter your new credit card information. If your latest payment failed, click the “pay” button instead, and enter your new credit card information on the checkout page. To update your billing address, click the “edit” button by your billing address.
How do I cancel my subscription?
Members may cancel their subscriptions at any time; just do so before the 5th of the month. If it is after that, then that month’s box will be processed. We cannot provide refunds and/or stop shipments once the order process has initiated. To cancel, send an email to support@candyexperience.ca from the email address you placed your order from and indicate that you would like to cancel. Pre-paid 3-month or 6-month regular or gift subscriptions are not refundable.
Work With Us
Refer-A-Friend Program
Refer your friends and get a $8 cash reward. That's right, just share your love of candy with your friends and be rewarded. On top of that, your friends get rewarded to! Your referral will give your friends 10% off their 1st order when they use your link to buy a subscription at Candy.ca. Everyone wins. Cash rewards are paid out via PayPal.
To find out more or signup, visit Refer-a-Friend Program
Ambassadors
- Coming Soon -
Want to include your candy in our box?
Candy Experience searches for the best candy domestically and from around the world and delivers it directly to our subscribers’ doorstep each month. Our subscribers look to us to find new, mouthwatering and amazing candy that they will love each month. We offer a great opportunity for a company looking to get their product into the mouths of hungry customers.
If you have a candy that would excite our customers, contact us at support@candyexperience.ca.
Miscellaneous
What if I have allergies?
The ingredients of each candy are listed on the information card included in your box. Be aware that some products may be manufactured in facilities that also handle peanuts, tree nuts, wheat, milk, soybeans (soya), egg, sesame or other common allergens. If you have severe food allergies to common foods, this is probably not the right box for you. We can’t guarantee our products to be allergen free. If you aren’t sure if a product contains allergens, we recommend you do not eat that product.
What happens if there's a problem with my box?
Let us know! If you’re not happy with something, let us know and we’ll fix it. In most cases, we will resend you the damaged or missing item. Contact us at support@candyexperience.ca.
Will I receive the same candy every month?
You will receive different candy month-to-month. A few customer favourites may be repeated through the year but not within a six-month period.