Frequently Asked Questions

The Basics

What is Candy Experience?

Candy Experience is Canada’s premier monthly candy subscription box. Each month, you will receive a specially selected collection of candy from across Canada and beyond. We’ll include sweet, sour, spicy, and everything in between to give you a unique candy experience. You’ll receive a different assortment of delicious, mouth-watering candy directly to your doorstep every month.

How much does the subscription cost?

Our monthly subscription is $29.95. We do offer discounts if you purchase the 3-month or 6-month plans. The 3-month plan is $28.95 a month and the 6-month plan is $27.95, plus shipping and tax. All pricing is in Canadian Dollars as we only ship within Canada at this point.

What’s in the box?

Each monthly experience will include 6-7 hand-packed packages of fresh, delicious, specially selected candy. You can expect a selection that includes up to 3 pounds of sweet, salty, spicy and fruity candy that will make your taste buds say “oh yeah!”

Give as Gift

Can I give a box as a gift?

Of course you can! Our subscription makes a great gift for any occasion! Select “GIVE AS GIFT” from the homepage or top navigation on any page and then choose your gift subscription plan. You can purchase a 1-month recurring subscription or a non-recurring 3-month or 6-month gift subscription.

Will I be notified when my gift box ships?

Yes, you will be notified by email when the first candyexperience.ca box ships and when any subsequent monthly boxes ship.

Can I include a message inside the box I order as a gift?

Certainly! When you place your order, you will have the opportunity to provide a personalized gift message during the checkout process.

Can I cancel gift box orders?

Month-to-month gift subscriptions can be cancelled at any time; just do so before the 5th of the month. If it is after that, then that month’s box will be shipped. 3-month or 6-month gift subscriptions are prepaid and non-recurring, and are not refundable.

Shipping

Where do you ship to?

Currently, we ship within Canada. We’re working to add other countries in the future.

How much does shipping cost?

Candy Experience ships at a flat rate of $9.95 across Canada for each shipment. NOTE: At checkout, shipping charges do not appear until you have filled in your shipping information.

When will I get my box?

All boxes are shipped out on the 20th of every month or the next business day. Delivery times depend on your shipping address. Orders are shipped from Winnipeg. Your box should arrive in 2-5 business days.

When does Candy Experience ship my box?

Our boxes are shipped out on the 20th of each month (or the next business day, if the 20th falls on a weekend). Our cut-off for orders to be delivered the same month is the 10th of that month, unless extended and stated on top of the homepage. Example: If you place an order anytime between October 11th and November 10th, you will have your box shipped on November 20th. If a box is ordered after the 10th of the month, it will be shipped the following month, on the 20th.

What shipping method do you use?

We use Canada Post Expedited Parcel to ship your candy box. You will be sent a tracking number via email when your box is shipped. If Canada Post can’t leave the package in a secure location, they will leave a card in your mailbox that you can take to your nearest post office to pick up your package. Another option is to use your office address for delivery.

What happens if I move or change my address?

If you want to change your address. Log in to your account and you will be able to update your address information. If you have any problems, send us an email at support@candyexperience.ca. Address changes must be in place before the 5th of the month to be effective for orders shipped on the 20th of the same month.

My box was shipped to the wrong address. What do I do?

Email support@candyexperience.ca to let us know that your box has been shipped to the wrong address. We will contact you and ask for the correct shipping address. If the box was sent to the wrong address through some fault of ours or Canada Post, we will resend it to you at no charge. Otherwise, we charge a $10 reshipping fee.

Billing

When will I be billed?

You will be billed for your first box on the day that you sign up and place your order. For subsequent months’ boxes, you will be charged on the 5th of the month for boxes shipping on the 20th or the next business day of that month). Example: If you place an order anytime between October 11th and November 10th, you will have your box shipped on November 20th. If a box is ordered after the 10th of the month, it will be shipped the following month, on the 20th.

How do I update my payment information?

Updating payment information is easy! Click on login. Look for the Payment Methods option and enter your new credit card information. If your latest payment failed, click the “pay” button instead, and enter your new credit card information on the checkout page. To update your billing address, click the “edit” button by your billing address.

How do I cancel my subscription?

Members may cancel their subscriptions at any time; just do so before the 5th of the month. If it is after that, then that month’s box will be processed. We cannot provide refunds and/or stop shipments once the order process has initiated. To cancel, send an email to support@candyexperience.ca from the email address you placed your order from and indicate that you would like to cancel. Pre-paid 3-month or 6-month regular or gift subscriptions are not refundable.

Work With Us

Refer-A-Friend Program

Refer your friends and get a $5 cash reward. That’s right, just share your love of candy with your friends and be rewarded. On top of that, your friends get rewarded to! Your referral will give your friends 10% off their 1st order when they use your link to buy a subscription at Candy.ca. Everyone wins. Cash rewards are paid out via PayPal.
To find out more or signup, visit Refer-a-Friend Program

Ambassadors

– Coming Soon –

Want to include your candy in our box?

Candy Experience searches for the best candy domestically and from around the world and delivers it directly to our subscribers’ doorstep each month. Our subscribers look to us to find new, mouthwatering and amazing candy that they will love each month. We offer a great opportunity for a company looking to get their product into the mouths of hungry customers.
If you have a candy that would excite our customers, contact Shaun shaun@candyexperience.ca.

Miscellaneous

What if I have allergies?

The ingredients of each candy are listed on the information card included in your box. Be aware that some products may be manufactured in facilities that also handle peanuts, tree nuts, wheat, milk, soybeans (soya), egg, sesame or other common allergens. If you have severe food allergies to common foods, this is probably not the right box for you. We can’t guarantee our products to be allergen free. If you aren’t sure if a product contains allergens, we recommend you do not eat that product.

What happens if there's a problem with my box?

Let us know! If you’re not happy with something, let us know and we’ll fix it. In most cases, we will resend you the damaged or missing item. Contact us at support@candyexperience.ca.

Will I receive the same candy every month?

You will receive different candy month-to-month. A few customer favourites may be repeated through the year but not within a six-month period.